Thank you for using Yes Sir! ®.

Terms of Use

For multilingual students and experts in various departments, editors, interpreters / translators and agencies – here called language experts – and private individuals, companies, multilingual teams and authorities – here called clients – the following terms of use apply (between public institutions or authorities – e.g. police – and Yes Sir! ®, the individually agreed framework agreements and national laws apply alternatively).

Yes Sir! ® is an online platform which enables service contracts to be concluded between language experts and their potential customers on the platform. We only provide the technical infrastructure, but we do not become a contractual partner with regard to the contracts between the language experts and the customers.

The following terms of use apply to all bookings via our online platform. These terms of use constitute a legally binding user agreement between you and Yes Sir! Ltd., Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom.

Linguists are responsible for determining and complying with all laws, rules and regulations that apply to their listings and services. Some court assignments may require a swearing-in, swearing-in or authorization. It is the sole responsibility of a language expert himself to fulfill all the necessary parts of the order and to keep his advertisement up-to-date and to inform the client about changes in good time.

1. Conclusion of the contract

We at Yes Sir!® provide our customers – language experts as well as clients – our Yes Sir! ® website as a platform for direct contact and independent order processing.

By registering, the customer agrees to the terms of use.

Services provided by the providers on our platform, for example for interpreting/translations, are not part of our service and are concluded by the providers on our platform for their own account, in their own name and on their terms. Yes Sir! ® is not a recruitment agency. The language experts have no employment relationship with Yes Sir! ®

In addition, Yes Sir! ® also offers its own services such as hotel reservations.

The details, the way in which contacts are made, order processing and services are contractually agreed by our customers on an individual basis, but on the basis of these terms of use. Only communicate through Yes Sir!® to protect your payments. Violations can result in the exclusion from support services and exclusion from the platform. Exception: As soon as a client makes a search query, external language experts from our global partner network receive the search number including the customer’s contact details in order to clarify any questions. External means that the persons do not have a profile on the platform at the time of the request.

On our platform, the contract between the language experts and the client is concluded when the language expert and the client have agreed in writing on the essential parts of the contract.

For this purpose, the language expert carries out a written pre-confirmation after the request of the potential customer; this is considered a binding offer from the language expert. In addition, an individual binding period can be formulated by the language expert. The client then carries out his confirmation by accepting the pre-confirmation. This is considered a binding acceptance of the offer. Only the acceptance of the pre-confirmation leads to a paid contract between the language expert and the customer.

The pre-confirmation and the acceptance of the same can only be made in writing in the log-in area of ​​the Yes Sir!® platform. A time extension of the order can be agreed upon orally with the language expert in the appointment and confirmed in writing via Yes Sir!® message chat or by payment in advance.

A request is always non-binding. The request only becomes binding for the confirming party once the pre-confirmation has been accepted.

2. Payments

2.1 costs

The use of Yes Sir! ® is free of charge for the client.

The following service fees apply to the language expert:

The language expert incurs no costs outside of bookings.

The Yes Sir!® service fee is only 6% of the order value for the language expert and 0% for voluntary work. The service includes the services listed here. The customer is shown the applicable service fee transparently before booking and can confirm.

When using the Yes Sir!® Payment Solution Service, the language expert pays an additional 6% fee. Use is optional. The fee is calculated at a flat rate so that the costs of the money transfer are transparent before booking and can thus be communicated/priced between the language experts and the client. This service includes the following; Immediate verification of new customers (rush order), the transfer fees charged by PayPal, banks, and similar providers, currency conversion costs, payment in advance – the payment becomes part of the order confirmation, a PayPal.me link for interim and final accounts, communication with foreign Banks, confirmation of the received payment by email as well as the support of Yes Sir!® Mediation Support with cancellations, delays and reimbursement requests. The language expert will be credited on the 1st working day after delivery. The service and payment solution invoice associated with the order is automatically offset against the credit so that you no longer have to transfer the fees.

2.2 Methods of Payment

All services of the language experts are paid to them. The invoice is issued between the client and the language expert. The client pays by Payment Solution via Yes Sir!® or by direct payment to the language expert.

  • In the case of direct payment to the language expert, the language expert and client agree on a payment method.
  • When paying via the Payment Solution option, the client automatically receives the following Paypal.me link when booking: www.paypal.me/yesinterpreter
    With this link payment will be sent to Yes Sir! ® within seconds. In this process, the client is forwarded to the website of the online provider PayPal. The incoming payment is automatically assigned by the email address. Yes Sir! ® offers the client additional recipient accounts to match the country, currency, and banking system. (See also 2.1 Costs – Payment Solution)

2.3 Cancellation

With regard to the cancellation costs for booking third-party services such as a hotel, translation of documents, or transfer, the cancellation fees of the respective provider apply.

2.3.1 Task with the physical presence of the language expert (also via video chat) explained below using the example of an interpreter

Contracts concluded by accepting the pre-confirmation can be canceled at the expense of the interpreter and the client. The time of our receipt is considered the time of receipt of the cancellation.

  • Variant 1: Client cancels

If the client cancels 24 hours before the agreed time of booking, he will receive a refund of 2/3 of the order value. Shorter-term cancellations are non-refundable. If the interpreter caused the client’s cancellation through his or her behavior (e.g. due to an arrival more than 20 minutes late), the client does not bear any cancellation costs.

Optionally, individual cancellation agreements can be made between the interpreter and the client if they better suit the client. Only costs associated with the order communicated in the Yes Sir!® message chat prior to confirmation apply (e.g. preparation time, development of terminology, briefing, research, organization of additional interpreters and/or technology, non-reimbursable travel expenses).

  • Option 2: interpreter canceled

The cancellation costs per scheduled interpreter are € 30 for the interpreter if he independently presents a replacement to Yes Sir!® and the client accepts.

Without a replacement, the client receives an expense allowance of € 50. The client receives this as a voucher (to be offset against the same or a different interpreter) in the same amount and a personal apology for the inconvenience caused by the interpreter.

2.3.2 Order without the physical presence of the language expert explained below using the translator as an example

Contracts concluded by accepting the pre-confirmation can be canceled at the expense of the translator and the client. The time of our receipt is considered the time of receipt of the cancellation.

  • Variant 1: Client cancels

If the client cancels 24 hours before the agreed start of the translation, he will receive a refund of 2/3 of the order value. Shorter-term cancellations are non-refundable. If the translator caused the client’s cancellation through his or her behavior (e.g. failure to meet the deadline agreed for the translation), the client does not bear any cancellation costs.

Optionally, individual cancellation agreements can be made between the translator and the client if they better suit the client. Only costs that are communicated in the Yes Sir! ® chat and are communicated with the order prior to confirmation apply (e.g. preparation time, development of terminology, briefing, research, organization of additional translators and / or technology).

  • Variant 2: Translator canceled

The cancellation costs per scheduled translator for the translator are € 30 if the translator independently presents a replacement to Yes Sir! ® and the client accepts.

Without a replacement, the client receives an expense allowance of € 50. The client receives this as a voucher (to be offset against the same or another translator) in the same amount and a personal apology for the inconvenience caused by the translator.

3. Confidentiality for inquiries and assignments for language experts (NDA)

The language expert and the Yes Sir!® platform assure the client that they will maintain strict confidentiality about all content opened on the platform or within the scope of the language service and that they will not be made available to third parties under any circumstances.

Exceptions are:

  • prior written consent from the client, e.g. B. when commissioning an organizing language expert and the resulting cooperation with third parties. The organizing language expert undertakes to enter into data protection and usage agreements with third parties that are the same or better for the client.
  • the use of vicarious agents who are already obliged to maintain secrecy due to their profession (e.g. lawyers).

The language expert will take all possible precautions on his own responsibility to ensure confidentiality and, upon request, to guarantee the return or destruction of the documents submitted – including all copies made of them and working documents – in accordance with the relevant regulations.

The principle of confidentiality continues to apply after you have finished using the platform.

Not Yes Sir!®, but the language expert alone is fully liable for all damages incurred by the client or Yes Sir!® through breach of confidentiality or other professional obligations of the language expert.

In addition, violations of the language expert that have become known to Yes Sir!® lead to immediate exclusion from the Yes Sir!® platform and may result in legal action.

The duty of confidentiality also applies to the legal successors of the parties.

Yes Sir!® is only liable for its own breaches of confidentiality.

4. Image rights and profile content

The profile pictures of the language experts can show them on various missions. You have the option of showing other people and objects if you have their permission (e.g. trade fair, events, or use in the booth).

Borders, brands, texts, logos, watermarks, and mannequins are not allowed.

By uploading the images, the language experts confirm that they are legally authorized to publish the uploaded content. You are legally responsible for ensuring that we use the data you provide. All public profile content is shared using the “Share” buttons on the language expert profiles. As soon as the language expert deletes his profile, these links run to a page with the information that the language expert you are looking for is currently not available and a reference is made to available profiles. Profile data is used in emails as an example for booking confirmation or as a recommendation in the event of an unsuccessful search query.

For more information on the storage period, see the data protection declaration

5. Privacy

With regard to the file attachments to be transmitted via our platform, we have taken GDPR-compliant, organizational, and technical security measures, which make it impossible for Yes Sir!® – provided you act in accordance with the contract – to access the contents of the attachments.

Regulations for the DSGV-compliant secure transmission of attachments:

Attachments are automatically encrypted when they are uploaded via Yes Sir!®. Sending attachments via Yes Sir!® offers a delete function. The sender as well as the recipient of the same attachment can irrevocably delete this attachment at any time.

You can find our further data protection measures in our data protection declaration.

6. Liability

Yes Sir!® is liable to the users from this user contract in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of wasted expenses.

In other cases, we are only liable in the event of a breach of a contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and which you as a customer can regularly rely on compliance (essential obligations), limited to the replacement of the foreseeable and typical damage. In all other cases, our liability is excluded.

We are not liable for financial losses that have arisen due to the failure of the platform’s server unless this failure was caused by us through gross negligence or intent.

Liability for the work of the language experts and for the behavior of customers is excluded. In this respect, Yes Sir!® excludes any liability from the contractual relationship or the initiation of the same between these independent parties.

7. Verification

A positive verification by both the language expert and the customer is a prerequisite for our performance.

The language expert verifies personal data and references/certificates via evidence.

The client verifies his personal/company data. Only after verification or by using the Yes Sir!® Payment Solution Service (payment is part of the order confirmation) can the client place an order via our platform.

8. Agreement between language expert and client

Misunderstandings arise and we have had good experiences with clearing them up in a three-way telephone conversation. If the language expert and his client come to an agreement, Yes Sir! ® will go along with this decision.

9. Final provisions

We reserve the right to adapt our terms of use to applicable law at any time and, if necessary, to change them. The changed conditions will then be sent to the customer by email with a period of six weeks prior to their entry into force. If the customer does not object to the changes within these six weeks, the changed terms of use are deemed to have been accepted. In the email containing the changed conditions, we will separately inform the customer of the possibility of objection and the significance of the six-week period.

Should individual provisions of these terms of use be or become wholly or partially ineffective or void, this shall not affect the effectiveness of the remaining provisions.

All declarations that are transmitted within the framework of the usage contract hereby concluded with us must be made in writing or by email.

The license agreement is governed by UK law. The application of the UN sales law is excluded.

For corporate customers, London, United Kingdom, is the exclusive place of jurisdiction for all disputes arising from the user agreement. For private customers who are consumers, there is a place of jurisdiction at the respective place of residence of the private customer.